TERMS OF USE
GENERAL TERMS
general terms
on the FST.BG website and online store ( www.fst.bg )
I. SUBJECT
Art. 1. The present general articles are intended to regulate the relationship between FST 2020 EOOD, Pazardzhik, 11 Ivaylo Street, BG206095352 written below as PROVIDER, and the clients, written below as USERS of the platform for e-commerce "fst.bg", written below "FST.BG".
II. PROVIDER DATA ON THE PLATFORM
Art. 2. Information in accordance of the E-commerce Law and the Consumer Protection Law:
Name of the PROVIDER: FST 2020 EOOD
Registered Office and Management Address: Pazardzhik, 11 Ivaylo Street
Address for Business Operations and Complaints from Consumers: Pazardzhik, 11 Ivaylo Street
Correspondence Data: Bulgaria, Pazardzhik, 11 Ivaylo Street, Email: fstbar@gmail.com
Registration in Public Registries: UIC BG206095352
Supervisory Authorities:
(1) Commission for Personal Data Protection
Address: Sofia, 15 Ivan Evstatiev Geshov Street,
Tel.: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
(2) Commission for Consumer Protection
Address: 1000 Sofia, Slavykov Square No.4A, floors 3, 4, and 6,
Tel.: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
(3) Commission for Protection of Competition
Bulgaria
Sofia 1000, 18 Vitosha Boulevard
Phone: (02) 935 61 13
Fax: (02) 980 73 15
Website: www.cpc.bg
III. CHARACTERISTICS OF THE PLATFORM
Article 3. FST.BG is an electronic commerce platform, accessible at the address https://www.fst.bg, through which Users have the opportunity to enter into contracts for purchase and sale and delivery of goods offered in the platform, including the following:
To register and create a profile for browsing the Provider's online store on the FST.BG platform and use additional services for providing information;
To browse the products, their specifications, prices, and delivery conditions;
To enter into contracts for purchase and sale and delivery of the products offered by the Provider through the FST.BG platform;
To make payments related to the concluded contracts with the Provider, according to the electronic payment methods supported by the FST.BG platform;
To receive information about new products offered by the Provider in the FST.BG platform;
To make electronic statements related to the conclusion or performance of contracts in the FST.BG platform through the interface on the FST.BG website, accessible on the Internet;
To be informed about their rights arising from the law, primarily through the interface of the FST.BG platform on the Internet;
To exercise their right of withdrawal, where applicable, according to the Consumer Protection Act.
Article 4. The Provider in the FST.BG platform organizes the delivery of goods and guarantees the rights of Users provided by law, within the framework of conscientiousness, accepted practices, consumer or trade law criteria, and conditions.
Article 5. (1) Users conclude a contract for the purchase and sale of products with the Provider on the FST.BG platform at the address https://www.fst.bg. The contract is concluded in Bulgarian and/or English and is stored in the Provider's database in the platform.
(2) By virtue of the contracts concluded with Users for the purchase and sale of products, the Provider in the FST.BG platform is obligated to organize the delivery and transfer of ownership of the products to the User as specified by them through the interface in the platform. Users have the right to correct errors when entering information, no later than submitting the declaration for connecting with the Provider in the FST.BG platform.
(3) Users pay remuneration to fst.bg for the delivered products according to the conditions specified in the FST.BG platform and these general terms. The remuneration is in proportion to the price announced by the Provider in the FST.BG platform at the platform's Internet address.
(1) The User and the Provider in the FST.BG platform agree that all statements between them regarding the conclusion and execution of contracts for purchase and sale can be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by Users on the site are made by the persons indicated in the data provided by the User during registration if the User has entered the corresponding username and password for access.
IV. REGISTRATION FOR USE OF FST.BG
Article 7. (1) To use fst.bg for entering into contracts for the purchase and sale of goods, the User should enter a username and password for remote access, which is considered as accepting these general terms.
(2) The username and password for remote access are determined by the User through online registration on the Provider's website in the FST.BG platform, following the specified procedure.
(3) By filling in their data and clicking the Registration buttons, the User declares that they are familiar with these general terms, agrees with their content, and unconditionally undertakes to comply with them.
(4) The Provider in the FST.BG platform confirms the registration made by the User by sending an email to the User's specified email address. An account is created for the User, and contractual relations arise between the User and the Provider in the FST.BG platform.
(5) During registration, the User undertakes to provide accurate and up-to-date information. The User agrees to promptly update their data in case of any changes.
V. TECHNICAL STEPS FOR CONCLUDING A CONTRACT FOR PURCHASE AND SALE
Article 8. Users primarily use the interface on the Provider's page in the FST.BG platform to conclude contracts for the purchase and sale of products offered by the Provider in the FST.BG platform.
Article 9. Users conclude contracts for the purchase and sale of products with the Provider in the FST.BG platform following the procedure below:
(1) Registration on the FST.BG platform and provision of necessary data if the User does not have registration in the FST.BG platform at that moment.
(2) Logging into the order system on the FST.BG platform using identification with a username and password.
(3) Selecting one or more of the products offered in the FST.BG platform and adding them to the shopping list.
(4) Choosing products from the shopping list in the FST.BG platform for which a contract for purchase and sale will be concluded.
(5) Providing data for delivery.
(6) Choosing the method and time of payment for the order.
(7) Confirmation of the order.
VI. CONTENT OF THE CONTRACT
Article 10. (1) The Provider in the FST.BG platform and the Users conclude separate contracts for the purchase and sale of the goods requested by the Users, regardless of whether they are selected through a single electronic statement or from a list of goods for purchase.
(2) The Provider in the FST.BG platform may organize joint and simultaneous delivery of the ordered goods under separate contracts for the purchase and sale.
(3) The rights of Users regarding delivered goods are exercised separately for each contract for purchase and sale. Exercising the right to reject a specific product does not affect other contracts for the purchase and sale of different products. In the case that the User has consumer status under the Consumer Protection Act, exercising the right to reject a specific product does not affect other contracts for the purchase and sale of different products delivered to the consumer.
(4) The Provider has the right to refuse the execution of an order at its discretion, notifying the User within a reasonable time, without being obliged to state the reason for the refusal.
Article 11. When exercising rights under a contract for purchase and sale, the User is obliged to specify precisely and unambiguously the contract and the product to which the rights relate.
Article 12. The User may pay the price for individual contracts for purchase and sale at once when placing the order for the products or upon their delivery.
VII. SPECIAL CLAUSES APPLICABLE TO CONSUMERS UNDER THE CONSUMER PROTECTION ACT
Article 13. (1) The rules of this Section VII of these general terms apply only to Users for whom, based on the information provided for concluding a contract for purchase and sale or during registration on fst.bg, it can be inferred that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.
Article 14. (1) The main characteristics of the products offered by the Provider in the FST.BG platform are defined in the profile of each product in the FST.BG platform.
(2) The price of the products, including all taxes and fees, is determined by the Provider in the FST.BG platform in the profile of each product.
(3) The cost of postal or transport expenses not included in the price of the products is determined by the Provider in the FST.BG platform and is provided as information to Users when selecting products for concluding a contract for purchase and sale.
(4) The methods of payment, delivery, and performance of the contract are defined in these general terms and the information provided to the User through the mechanisms in the FST.BG platform.
(5) The information provided to Users under this article is current at the time of visualization on the FST.BG platform before concluding a contract for purchase and sale.
(6) Users agree that the entire information required by the Consumer Protection Act may be provided through the interface of the FST.BG platform or electronic mail.
Article 15. (1) The User agrees that the Provider in the FST.BG platform has the right to accept advance payment for concluded contracts for the purchase and sale of products and their delivery.
(2) The User independently chooses whether to pay the Provider in the FST.BG platform the price for the delivery of the products before or at the time of their delivery.
Article 16. (1) Regarding products that are not consumable and fall within the scope of the Consumer Protection Act in terms of distance contracts, the User has the right, without owing compensation or penalty and without specifying a reason, to withdraw from the concluded contract within 14 days, starting from the date of receiving the product from the selected Providers through the FST.BG platform, using the standard withdrawal form as follows:
Standard withdrawal form
Name ……
Surname ……
Email ……
Phone ……
Order No ……
Order date ……
Reason for return ……
(2) The right of withdrawal under paragraph 1 does not apply in the following cases:
(3) When the Provider in the FST.BG platform has not fulfilled its obligations to provide information as defined in the Consumer Protection Act, the User has the right to withdraw from the concluded contract within 14 days from the date of receiving the product. When the information is provided to the consumer within the withdrawal period, it starts running from the date of providing the information. The User has the right to send the withdrawal statement directly to the Provider using the standard withdrawal form via email at fstbar@gmail.com.
(4) When the consumer exercises the right to withdraw from a distance contract, the Provider restores all payments received from the consumer, including the expenses for delivery, without undue delay and no later than 14 days from the date on which the Provider is informed of the consumer's decision to withdraw from the contract. The Provider refunds the received amounts using the same payment method used by the consumer in the initial transaction unless the consumer has expressly agreed to the use of another payment method and provided that it does not result in additional costs for the consumer. The costs for returning the delivered goods are borne by the consumer, and the amount deducted from the sum paid by the consumer corresponds to the cost of returning the product. The Provider is not obliged to refund the additional costs for delivery when the consumer has explicitly chosen a method of delivery different from the cheapest standard delivery offered by the Provider. The return costs are the same as those for the delivery according to the tariff of the courier company used for the delivery.
(6) The User is obliged to keep the received products from the Provider in the FST.BG platform and ensure their quality and safety during the withdrawal period. The products are stored according to the requirements specified by the manufacturer.
(7) The User may exercise the right to withdraw from the contract with the Provider by sending a written statement to the Provider through the standard withdrawal form via email at fstbar@gmail.com.
(8) When the Provider in the FST.BG platform has not offered to collect the products himself, he may withhold the reimbursement of sums paid by the consumer until he receives the products or until the consumer provides proof that he has sent back the products, depending on which event occurs earlier.
Article 17. (1) The delivery period for each product is specified separately when concluding a contract with the consumer through the Provider's website in the FST.BG platform.
(2) If the Provider in the FST.BG platform cannot fulfill the contract due to the unavailability of the ordered products, he is obligated to notify the consumer and refund the payments received from him.
Article 18. The Provider in the FST.BG platform undertakes to comply with all requirements set forth in Bulgarian legislation regarding labeling, advertising, and sale of the products offered on the FST.BG platform.
VIII. EXECUTION OF THE CONTRACT
Article 19. (1) The Provider in the FST.BG platform may organize the delivery and transfer of the product to the User through an appropriate courier within the specified period when concluding the contract.
(2) If the period in para. 1 is not explicitly agreed upon by the parties when concluding the contract, the Provider organizes the delivery and transfer of the product within a reasonable period but not later than 14 days. If the Provider fails to organize the delivery within the specified period, they must inform the User in advance.
Article 20. (1) The User must inspect the product at the time of delivery, and if it does not meet the requirements, notify the Provider in the FST.BG platform immediately.
(2) If the User does not notify the Provider in the FST.BG platform according to para. 1, the product is considered approved as meeting the requirements, except for hidden defects.
(3) The following cases are not considered defects in the products:
- Specific taste of a food product;
- Remaining shelf life of a given food that, under the circumstances, can be inferred to be sufficient for the consumption of the entire package of the given food.
Article 21. The rules for commercial sales defined in the Trade Act, the Food Act, and the Consumer Protection Act apply to cases not covered in this section.
IX. PERSONAL DATA PROTECTION
Article 22. (1) The Provider in the FST.BG platform takes measures to protect the personal data of the User in accordance with the Personal Data Protection Act.
(2) Due to security considerations for the personal data of the Users, the Provider in the FST.BG platform will send the data only to the email address specified by the Users at the time of registration.
(3) The Provider in the FST.BG platform has the right to store data on the User's end device unless the latter has expressly expressed disagreement.
(4) The User or the Consumer agrees that the Provider in the FST.BG platform has the right to send electronic messages to the User or the Consumer, including newsletters or offers to purchase goods, only if given explicit and unwithdrawn consent to receive such messages in the User's or the Consumer's profile in the Provider's online store.
(5) The User or the Consumer agrees that the Provider in the FST.BG platform has the right to collect, store, and process data on the behavior of the User or the Consumer when using the Provider's online store in the FST.BG platform.
(6) Fst.bg processes personal data of its clients in accordance with the Privacy Policy, which is an integral part of the General Terms and Conditions.
(7) Fst.bg uses Cookies. The Cookie Policy is an integral part of the Privacy Policy and the General Terms and Conditions.
Article 23. (1) At any time, the Provider in the FST.BG platform has the right to request the User to authenticate and verify the identity of each of the declared during registration circumstances and personal data.
(2) In case the User has forgotten or lost their username and password for any reason, the Provider in the FST.BG platform has the right to apply the declared "Procedure for a forgotten password."
X. AMENDMENT AND ACCESS TO THE TERMS
Art. 24. (1) The existing General Terms and Conditions may be changed by the Provider in the FST.BG platform, of which the latter will inform all registered users in an appropriate way.
(2) The user of the FST.BG platform and the user agree that any addition or change to these general terms and conditions will affect the user in one of the following cases: A
) after the usual notification by the Provider in the FST.BG platform and the user did not state in my submitted 14-day package that I was removing them; or B) after their publication on the website of the Provider in the FST.BG platform and if the user did not declare within 14 days of their publication that he had removed them.
B) c the usual acceptance by the user through my profile on the website of the Doctor in the FST.BG platform.
(3) The user agrees that all statements of the Doctor in the FST.BG platform, in connection with the modification of these general instructions, will be sent to the e-mail address will be started by the user, after the pagination. The user acknowledges that electronic messages sent pursuant to this article do not need to be electronically signed to be effective.
Art. 25. The administrator of the FST.BG platform publishes these general terms at the address https://fst.bg, together with any additions and changes therein.
XI. TERMINATION
Art. 26. The current General Terms and Conditions of the User and Provider in the FST 2020 EOOD platform shall comply with the following conditions:
resubmission and declaration of liquidation or declaration of insolvency of one of the parties to the agreement;
mutual agreement of the parties in written form;
the objective impossibility of one of the parties to the contract to fulfill its obligations;
Seizing or sealing of the document by public authorities;
in case of deletion of the User's registration on the FST.BG platform. In this case, the concluded but unexecuted purchase and sale contracts remain valid and enforceable;
XII. RESPONSIBILITY
Art. 28. The User undertakes to indemnify and indemnify the Provider against legal claims and other claims of third parties (whether justified or not), for all damages and costs (including attorney's fees and court costs) arising from or in connection with
(1) non-fulfillment of any of the obligations under this contract, (2) violation of copyright, production, broadcast rights or other intellectual or industrial property rights, (3) illegal transfer to other persons of the rights granted to the User , for the term and under the terms of the contract and (4) falsely declaring the presence or absence of the status of consumer within the meaning of the Consumer Protection Act.
Art. 29. The provider is not responsible in case of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.
Art. 30. (1) The Provider is not responsible for damages caused by the User to third parties.
(2) The Provider is not responsible for property or non-property damages, expressed in lost profits or suffered damages, caused to the User in the process of using or not using fst.bg and concluding sales contracts with the Provider.
(3) The Provider is not responsible for the time during which the platform was not available due to force majeure. (4) The Provider is not responsible for damages from comments, opinions and publications under the products and articles on the FST.BG platform.
Art. 31. (1) The Provider is not responsible in case of overcoming the security measures of the technical equipment and this results in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
(2) The Provider shall not be liable in the event of the conclusion of a contract for purchase and sale, provision of access to information, loss or change of data occurring as a result of false identification of a third party who presents himself as the User, if the circumstances can believes that this person is the User.
XIII. OTHER TERMS
Article 32. (1) The User and the Provider in the FST.BG platform undertake to mutually protect their rights and legitimate interests, as well as to keep their trade secrets, which have become their property in the process of contract execution and these general conditions.
(2) The User and the Provider undertake, during and after the expiration of the contract period, not to publicly disclose written or oral correspondence conducted between them. Public disclosure may include the publication of correspondence in print and electronic media, internet forums, personal or public websites, etc.
Article 33. In case of a contradiction between these general conditions and stipulations in a specific contract between the Provider in the FST.BG platform and the User, the clauses of the specific contract shall prevail.
Article 34. The possible invalidity of any of the provisions of these general conditions shall not lead to the invalidity of the entire contract.
Article 35. (1) For matters not regulated in this contract related to the execution and interpretation of this contract, the laws of the Republic of Bulgaria shall apply.
(2) The User has the right to refer all disputes with the Provider regarding the execution of this contract to the Online Dispute Resolution (ODR) platform, accessible at http://ec.europa.eu/consumers/odr. In case of failure to reach an agreement for dispute resolution through an out-of-court procedure, the parties may refer the dispute for resolution by the competent Bulgarian courts and the Consumer Protection Commission.
Article 36. These general conditions enter into force for all Users on November 20, 2023.